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It is not Customer-First, it is Customer-Centered

Who wouldn’t dream of being in a People First company? A lot made it a philosophy like Vineet Nayar, the celebrated CEO of HCL Technologies, recounting in his book Employees First, Customers Second: Turning Conventional Management Upside Down. Being a People-First company is adopting the posture of a servant leader, as described by Robert K. […]